Refund policy

FOMO MOFO RETURN & REFUND POLICY

Our No Regrets Guarantee is simple: if the night doesn't deliver, we make it right.

Nothing here limits your rights under the Australian Consumer Law. If a product has a major problem you're entitled to a repair, replacement or refund regardless of what this policy says. The below is what we offer on top of that.

Changed your mind

You have 30 days from the day your box arrives to request a change of mind return.

The outer box can be opened. You had to open it to see what you bought. But everything inside needs to come back to us unopened and in the condition it arrived in: the candle, the popcorn, the drink bombs, the cake, the cards, the key and the invitations.

Once anything inside has been opened we can't take it back. Food and hand-poured candles aren't things we can resell.

Return postage is yours to cover, and original shipping costs aren't refunded. Once your box reaches us we'll inspect it and let you know, then refund to your original payment method within 5 business days. Your bank may take a few days more to show it.

Damaged, broken or missing

That one's on us.

Email hello@fomomofo.com within 3 business days of your box arriving. Include your order number and a photo of the problem, and we'll come back to you with next steps.

We'll replace anything that arrived damaged or didn't arrive at all, and you won't be paying postage on it. The 3 business days lets us sort it fast and lodge a claim with AusPost while the trail is fresh. If you notice something later, still get in touch. 

Pre-orders

Cancel any time before your box ships for a full refund, no questions asked.

What we can't take back

Gift cards, Mystery Boxes (final sale), and any box where the contents have been opened.

Starting a return

Email hello@fomomofo.com with your order number and what's happened, and we'll reply within 24 hours.

Prefer to text? Send us a message on 0412 137 227, Monday to Friday, 9am to 5pm AEST. Texts only please, we don't take calls on this number.